1. What is the status of my order?
    – To see the status of your order. You will receive an email confirmation to the email address provided, upon placing your order successfully. Your order will be dispatched within 3 working days. and you will receive an email confirmation to the email address provided.
  2. Where is my order?
    – We will notify you by email when your order is dispatched, we can confirm all orders have left our building and proof of postage can be supplied. Please visit our delivery policy page for estimated delivery times, these times are indicative and subject to availability, payment authorization, verification and processing.  If your tracking number indicates that your order has been delivered and you haven’t received your order, you should:  Check if someone else at your address has accepted it. Look around the delivery location. Your parcel may have been left with a neighbour or in a safe place like a porch or garage. Look for a notification of attempted delivery. You may find an attempted delivery notice in your letter box or on your door. Follow the instructions on that notice to request redelivery or to arrange collection of the parcel. Contact the carrier if there’s still no sign of the parcel. 
  3. How long does the delivery take?
    – You will receive a notification as soon as the goods are on their way. As soon as the package is ready for dispatch, you will receive an email . From this point you can track your shipment with the tracking number and the courier website which will be sent to your e-mail address. The order is ready for dispatch after 0-3 days, depending on which storage location are your ordered products. The estimated delivery time for standard shipping is 3-7 delivery days while on express shipping delivery time is 1-4 delivery days depending on the client location.
  4. How do I cancel my order?
    – If you wish to cancel your order please notify BlueMarkt.eu by e-mail [email protected] including the following details: Your full name, Your Order Number, Reason for cancellation, Payment Method. The refund will be made with the payment method how client paid for the order.
  5. How do I return my order?
    – Please read the Refund & Return Policy.
  6. Why am I not receiving any e-mails?
    – If you are expecting an email from us and haven’t received it. Your email provider may have blocked the email or they may have moved the email to your junk/spam folder.
    If you are using Gmail, the emails may also have been moved to your promotions folder.