At BlueMarkt.eu, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a refund or exchange within 30 days from day of delivery. Please read the following terms and conditions carefully before returning any item.
Eligibility for Refund and Return
To be eligible for a refund or return, your item must be in the same condition that you received it and must be in the original packaging or lightly used if opened. Additionally, the item must be unused and undamaged. If the product is used or damaged, we may refuse to provide a refund or exchange.
How to Request a Refund or Return
To request a refund or return, please contact us at [email protected] within 30 days from day of delivery. Please provide us with your order number, the reason for the refund or return, and any relevant information and pictures of the item(s) in question. A return window extension is available during 22 Dec to 26 Dec 2023: 35 days from delivery date.
Once we receive your request for a refund or return, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.
If your refund is approved, we will initiate a refund to your original method of payment within 30 days. Please note that the time it takes for the refund to appear on your account may vary depending on your bank or credit card provider.
The return address is –
Bokserska Distribution Center, Room 207, Bokserska 66A, 02-690, Warszawa, Poland;
Großbeerenstraße 2-10, 12107, Berlin, Germany (For International Customers).
We pay Return Shipping cost if the product is with the purchase receipt, in the original packaging, and not damaged after receiving it from the courier. Please check the item condition when receiving it and securely package it while returning to avoid any damage during shipping.
If you would like to exchange an item, please contact us at [email protected] within 30 days from day of delivery. We will provide you with further instructions on how to proceed with the exchange.
If you have any questions or concerns about our Refund and Return policy, please contact us at [email protected].